Refund and Returns Policy
Eligibility for Returns and Exchanges
To ensure your complete satisfaction with the items you purchase, we offer returns and exchanges under the following conditions: Products must be unused, unworn, and in brand-new condition. All original tags, labels, and packaging must remain intact, and there should be no traces of perfume or fragrance. Return and exchange requests must be submitted within 30 days from the date you received your order. If you received a damaged, defective, or incorrect item, we will provide free return shipping, and offer either a full refund or an exchange based on your preference.
How to Return or Exchange Items
We are committed to making the return and exchange process as simple and efficient as possible. Please follow these steps: Contact us via email within 30 days of receiving your item(s). Provide your order number, the name of the product you wish to return or exchange, and the reason for the return or exchange (this helps us improve our service). Our customer service team will respond promptly and guide you through the process. Please note that all return shipping costs are generally your responsibility unless the item is defective or was sent in error.
Refund Process
We are dedicated to ensuring your satisfaction with every purchase. Once we receive and inspect the returned item and confirm it meets our return criteria, we will process your refund within 1–5 business days. Refunds will be issued through your original payment method. Please note: Shipping fees are typically non-refundable unless the return is due to a defect or our mistake.
If you prefer an exchange rather than a refund, we will assist you promptly.
Free Returns for Damaged or Defective Items
If the product you received is damaged, defective, or incorrect, please contact us within 7 days of receipt. We will provide free return shipping and ensure you receive a full refund or exchange. We sincerely apologize for any inconvenience caused and will resolve the issue as quickly as possible.
Hassle-Free After-Sales Support
Our commitment to you goes beyond returns and exchanges—we offer comprehensive after-sales support to ensure a worry-free shopping experience. If you are unsatisfied with your product for any reason, feel free to contact us via email, and we will assist with any questions related to returns or exchanges. Our customer service team will provide personalized assistance to meet your needs and deliver the best possible solution. Throughout the return or exchange process, we will keep you updated via email so you’re always informed about the status of your request.
Transparent and Simple Return Process
We believe the return and exchange process should be clear and straightforward:
- We will guide you through the entire process with clear instructions.
- No hidden fees: All costs associated with returns or exchanges will be clearly communicated upfront.
- We provide easy-to-follow return instructions to make the process smooth and hassle-free.
International Returns
We also accept returns for international orders that meet our return criteria. However, return shipping fees and any applicable duties or taxes are the customer’s responsibility. If you need assistance with an international return, our customer service team will provide detailed guidance to ensure your process is as smooth as possible.
Refund Processing Time
If your order has not yet shipped, the refund will be processed within 1–5 business days. If the order has already been shipped, the refund will be processed once our warehouse receives the returned item, which may take 7–14 business days or longer. If you have not received your refund within the expected timeframe, please contact us via email for assistance. You will receive an email notification once your return has been processed.
Return Address
Please contact our customer service team via email to initiate a refund request for your order. Upon confirmation, our support team will provide you with the detailed return address. Do not return items without prior authorization, as this may result in a failed refund.
Our Commitment to You
We are committed to providing you with hassle-free after-sales support. Our refund and return policy is designed to ensure timely and reliable service in any situation. Whether it’s a return, exchange, or refund, we will resolve your issue as quickly as possible. Shop with confidence knowing that we are here to support you every step of the way.
We value every customer and uphold the principles of integrity, professionalism, and care to ensure a seamless and worry-free shopping experience. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team—we are always here to help.